A defect, a mistake or a damaged parcel: tell us below and we will get back to you quickly. Please include your order number (format FM-2026-XXXX, received by email).
ℹ️ As our products are customised, they do not carry a right of withdrawal (see this page). A faulty or non-conforming item is of course covered by the statutory guarantees, and that is what this form is for.